Marketing & Outreach

Remote Reference: Expanding the reference desk digitally

I would like to see a program on strategies for providing reference services to geographically-dispersed audiences. For my immediate need, I would like to hear how government law libraries expand services to all corners of their jurisdiction using any and all forms of digital asynchronous and real-time communication, including video conference, chat, email, remote desktop manipulation, etc. It would also be useful to see how law firm librarians accomplish these tasks for satellite offices. Nitty gritty detail would be great including hardware and software used, budgeting, workflow, staffing, pitfalls, marketing, partnership building, etc. Thanks!

Last Edited by Joe Lawson

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Idea No. 182