Panel discussion of how use of specific analytics, such as adoption rates of new tools, response times (establishing service level agreements), new delivery of service based on metrics, and others, which can be used to highlight value to the C Suite. Audience participation envisioned.
How does your institution help faculty keep track of their articles being cited in publications or in blogs (or other social media)? Do you have an IR and how is that being tracked? Do you manually track HeinOnline, SSRN, and Google Scholar and use Excel spreadsheets to accomplish this goal? What are best practices for this? Why can't we have One Ring to Rule Them All? That's where a call for vendor development and support ...more »