Professionalism + Leadership at Every Level

Dealing with Difficult People

Law librarians have to deal with difficult people on an almost daily basis. Abusive patrons, stressed associates and students, colleagues who zealously guard their tiny piece of work territory, bosses with no real desire to know what we do, administrators or managers who belittle, saboteurs - all of these personality types work to make our lives and jobs even harder than they already are. What are some tips for dealing with people like this? How can we work with/through/around these types of people to be effective at our jobs?

I'd love to see a funny AND helpful take on this - like Betsy Allen-Manning as a speaker.

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Idea No. 63